consistent, and competent technical services are the key to successfully meeting your IT Operations goals. Inefficiencies in IT Operations can disrupt your
end users and negatively impact their ability to meet the service delivery goals of your organzation. Inefficiencies will also drive up your IT Operations costs
and limit investments that can be made in other mission areas. Guided by the ITIL recommendations, NovaTech delivers the IT Operations support you need.
Our Expertise
NovaTech's staff of IT specialists can support all facets of IT service management and support. Our experienced professionals can design, implement, and sustain:
- Network Operation Centers
- Enterprise Help Desks
- Distributed Help Desks
- GOTS/COTS Support Desks
- Data Center Operations
- Network Infrastructures
- Server Farms
- Firewall/Security Systems
To achieve operational excellence, the industry-recognized IT Infrastructure Library (ITIL) provides a framework to drive consistent service delivery along with continuous improvement. The ITIL is the industry standard guide with respect to IT service delivery and support processes. Key to the ITIL concepts is to move from a technology orientation to a service orientation in IT Operations. The next step is to introduce more automation and reach a point where IT operation management processes drive management solutions that function as support for business processes, not just technology maintenance.
From the Data Center to the Desktop
NovaTech has delivered IT support to customers across a comprehensive spectrum - from migrating and managing enterprise level systems in data centers to providing end user support at the desktop level. Our experience working at both at the hub of highly centralized IT environments and putting feet on the street at the end user level provides us with a unique perspective. We understand what is needed in IT Operations as well as what is possible given the constraints of a customer environment. Proven and emerging management tools and techniques can be used to streamline processes, reduce costs, and still deliver top-notch IT serice and support. While the ITIL provides a framework for service delivery, it does not guarentee quality. NovaTech's seasoned IT professionals deliver service excellence with a consistent focus on and commitment to our customers.
Critical Component of Mission Success
In today's netcentric world, IT infrastructure is a key enabler for business strategy, a source of competitive advantage and a potential source of cost effectiveness. Technology infrastructure has grown rapidly in scope and breadth, becoming more and more complex. IT managers are struggling to keep technology investments and ongoing IT costs aligned with organizational objectives while living within increasing budgetary constraints. To meet this challenge, IT organizations are focusing efforts to improve service levels by reducing service delivery costs and increasing delivery quality. NovaTech's IT Operations practice focuses on organizational alignment challenges; management system architectures; process frameworks, definitions and integration; operations management software; and performance metrics to achieve excellence in production operations, infrastructure and service management.
